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Frequently Asked Questions
Please read our FAQ before sending us a message.
We are pleased to offer you low shipping fees on all products selections, a more accurate detail about the shipping cost will be provided on the checkout page depending on your address location.
We accept payment by cash on delivery (COD).
Soon, we’ll accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS), debit card (VISA / MasterCard), and by FAWRY.
Your order should be delivered within 3 to 5 business days following order confirmation in Cairo & Giza. Please allow up to 2 additional days for any other governorate.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
After ordering you will promptly receive an order confirmation via e-mail and you’ll receive a phone call from our agent to confirm your order details and address.
The invoice was sent to you in the order confirmation email along with your personalized registration information.
If you did not receive an email for your order, please check your spam and junk mail folders.
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.
On rare occasions or in remote areas there sometimes might be a delay. Farawlaya.com unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
Our full contact information can be found here.
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